ok95 Privacy Policy
Every piece of information you provide on the ok95 platform is kept secure through SSL encryption and strict security protocols. We treat your privacy as our top priority.
1. Introduction & Scope
ok95 ("we", "us", or "the platform") operates a safe and trusted online gaming service for users in Bangladesh. This Privacy Policy ("Policy") describes what personal information we collect when you use our website and services, how we use it, who we share it with, and how we keep it secure.
By using our services, you agree to the terms of this Policy. If you do not agree with this Policy, please refrain from using our services.
2. What Information We Collect
ok95 collects certain information to operate the service smoothly, ensure security, and give you the best experience. The information collected is described below by category:
2.1 Personally Identifiable Information
- Full name and date of birth (for age verification)
- Valid email address
- Mobile number
- Address (for billing and verification)
- National ID card or passport number (for identity verification)
2.2 Financial Information
- bKash, Nagad, or Rocket account number (for transactions)
- Bank account details (for bank transfers)
- Transaction history and amounts
- Deposit and withdrawal records
2.3 Technical Information
- IP address and device type
- Browser version and operating system
- Cookies and session data
- Login time and device fingerprint
- Page views, click patterns, and time spent on the site
2.4 Gaming Activity Information
- Games played and betting history
- Bonus claims and usage details
- Gaming habits and preference patterns
- Responsible gaming limit settings
3. Purpose of Data Use
ok95 uses the collected information only for the legitimate purposes listed below. We do not sell or transfer your information to any third party for commercial purposes.
- Account Management: To handle registration, login, and account security.
- Identity Verification (KYC): To prevent fraud and confirm legal age.
- Transaction Processing: To smoothly complete deposits, withdrawals, and bonus payments.
- Customer Support: To resolve your issues and answer your questions.
- Security & Fraud Prevention: To detect and prevent suspicious activity.
- Responsible Gaming: To monitor patterns and ensure player safety and well-being.
- Legal Compliance: To comply with applicable laws and regulations.
- Service Improvement: To further improve the user experience.
- Marketing Communications: To send relevant offers and updates where you have given your consent.
4. Sharing & Disclosure of Information
ok95 never sells your personal information to third parties. However, information may be shared in the limited circumstances described below:
4.1 Service Provider Partners
Only the necessary information is shared with trusted service providers for payment processing (bKash, Nagad, Rocket, and banking partners), data security, and technical infrastructure management. These partners are contractually bound to uphold our privacy standards.
4.2 Legal Obligations
Information may be disclosed when required by a court order, a lawful request from a government authority, or applicable law. In such cases, we will provide only the minimum information legally required.
4.3 Fraud & Security
Necessary information may be shared with relevant authorities to detect and prevent fraudulent activity, money laundering, or cybersecurity breaches.
4.4 Business Changes
In the event of a change of ownership, merger, or acquisition of ok95, your information may be transferred to the new owner. We will notify you in advance and require the new owner to follow this Privacy Policy.
5. Cookies & Tracking Technologies
The ok95 website uses cookies and similar technologies to improve your browsing experience and maintain service quality.
5.1 Types of Cookies
- Essential Cookies: Necessary for maintaining login sessions and ensuring security. Disabling these will prevent the site from functioning correctly.
- Functional Cookies: Used to remember your preferences, language selection, and site personalization.
- Analytical Cookies: Used to analyze site traffic and usage patterns in order to improve the service.
- Security Cookies: Used to prevent fraud and unauthorized access.
5.2 Cookie Controls
You can control or delete cookies through your browser settings. Please note that disabling essential cookies may cause some ok95 services to not function correctly.
6. Data Security Measures
ok95 uses industry-standard technologies and processes to keep your personal information secure. Our security framework operates at the following levels:
- SSL/TLS Encryption: All data transferred between your browser and our servers is encrypted.
- Data Encryption (at rest): Stored sensitive data, particularly financial and identity information, is kept in an encrypted state.
- Access Controls: Only authorized personnel can access specific data; every access event is logged.
- Firewall & Intrusion Detection: Real-time network monitoring and threat detection systems.
- Regular Security Audits: Periodic security assessments conducted by third-party experts.
- Two-Factor Authentication (2FA): The option to add an extra layer of protection to your account.
7. Data Retention Period
ok95 does not retain your information beyond the time needed to fulfill its purpose. However, some information is kept for a specified period for legal and regulatory reasons.
7.1 Active Accounts
All account information, transaction history, and gaming activity records are retained for as long as your account remains active.
7.2 Closed Accounts
Even after an account is closed, financial transaction records, identity verification information, and responsible gaming-related data are retained for a defined period to meet legal obligations.
7.3 Technical Information
Log files, IP addresses, and session data are retained for a limited time for security purposes and are then automatically deleted.
8. Your Rights
Every registered user of ok95 has the following rights regarding their personal information:
8.1 Right to Access
You can find out what information ok95 holds about you and request a copy of that information.
8.2 Right to Correction
If any of your stored information is incorrect, you can request that it be corrected. Additional documents may be required for changes made after KYC verification.
8.3 Right to Deletion
In certain circumstances, you can request that your information be deleted. However, it may not be possible to delete all information due to legal obligations.
8.4 Right to Object to Processing
You can object to marketing communications or certain types of data processing.
8.5 Right to Data Portability
You can request to receive the information you have provided in a structured, commonly used format.
9. Third-Party Services
The ok95 platform uses third-party game providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, etc.) and payment gateway services. These third parties have their own privacy policies and their operations are outside the control of ok95.
Information shared with bKash, Nagad, and Rocket for payment purposes is governed by those providers' own policies. We recommend that you also review the privacy policies of these providers.
ok95 is not responsible for the privacy practices of third-party services. However, we only work with partners who maintain high standards of security and privacy.
10. Protection of Minors
ok95 strictly does not provide gaming services to minors. Our services are for individuals aged 21 or older only.
We do not intentionally collect personal information from anyone under the age of 21. We conduct an age verification process at the time of registration. If we become aware that a minor is using our services, we will immediately close that account and delete the associated information.
If you believe a minor is using our services, please contact us immediately.
11. Changes to the Policy
ok95 reserves the right to update this Privacy Policy from time to time. If significant changes are made to the Policy, we will notify you in the following ways:
- Sending a notice to your registered email address
- Displaying a notification on the website
- Updating the "Last Updated" date at the top of the page
Continued use of our services after changes are made will be taken as acceptance of the updated Policy. We therefore recommend that you review this page periodically.
12. Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, contact the ok95 support team through any of the methods below. Our team is available 24/7 to assist you in both Bengali and English.